Frequently Asked Questions

Frequently Asked Spa Questions

To get the most out of your experience at MX Spa, please read the information below to help answer many frequently asked questions. We hope your time with us allows you to escape, unwind and renew.

  • Where is MX Spa located?

  • We are located in the lower level of the Mining Exchange Hotel in downtown Colorado Springs. Our address is: 8 S Nevada Ave, Lower Level, Colorado Springs, CO 80903.

  • What are your hours of operation?

  • Monday, Thursday, Friday, Saturday:
    10:00 am to 6:00 pm

    Sunday:
    11:00 am to 5:00 pm
    Tuesday:
    Closed
    Wednesday:
    Closed

  • What can I expect upon arrival at the spa?

  • Upon arrival in the spa you will receive a locker that has a robe, sandals and towels. You may choose to arrive a bit earlier if you would like to use the steam or infra-red sauna. We also offer a complimentary glass of champagne or a mimosa. We have fruit infused water and a selection of herbal teas as well. You will be placed in our quiet waiting area and someone will come to lead you to the room for your service.

  • When do I need to arrive for my appointment?

  • We suggest arriving 15 minutes prior to the start of your appointment time. As a spa guest you may take advantage of Valet Parking for a rate of $5 cash and $7 credit card. Please be sure to tell our team you are a spa
    guest.

  • Am I able to purchase gift certificates for MX Spa?

  • Yes, you are able to purchase gift certificates either over the phone or in person. We either hold them for the guest or the buyer can come pick it up. We do not send gift certificates through the mail.

MX SPA POLICIES & PROCEDURES

  • Cancellations

  • 24 hours advance notice is required to change or cancel any spa services. Appointments canceled with less notice will be charged half the cost of the services scheduled. Missed appointments are charged the full price of the treatment.

    For groups of three or more, 72-hour advance notice is required for cancellations. Appointments cancelled with less than 72-hours will be charged half the cost of the services scheduled. Appointments cancelled within 48-hours will be charged the full price of services scheduled.

  • Soft voices, quiet minds

  • Please speak quietly during your visit in consideration of all guests, including you, who are enjoying spa services.

  • Cell phones

  • We understand the desire to stay in touch. However, in consideration of all spa guests, cell phone use is not permitted beyond our spa reception desk.

  • Valuables

  • Please secure your valuables before visiting the spa.

  • Spa attire

  • We recommend wearing comfortable clothing. Separate facilities and steam rooms are available for men and women. If you choose, undergarments may be left on during services. However, our therapists are skilled in proper draping procedures to ensure your comfort and privacy.

  • Gratuities

  • We recommend a gratuity of 20%. However, gratuities are always at the discretion of our guests.

  • Health considerations

  • Please inform us of any health considerations or special needs prior to your visit. Certain conditions are contradicted for certain treatments. Please inquire if you have any concerns or questions.

  • Reservations and groups

  • We recommend planning ahead with advance reservations especially with large parties. We welcome the opportunity to assist you with your planning and make your experience special. Extended cancellation policies may apply, depending on the size of the reservation or group.

  • Age policy

  • We are an adult-only Spa; guests must be 18 years or older to receive any treatments.